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做外贸英语不好该如何应付？
不知道连粉们有没有这样的经历, 国外买家打电话过来听不太懂他在讲什么, 自己也没有适当的话应对, 电话完了后还不知道是谁。可是作为业务员英语不好，一是会让买家觉得你不够专业, 对你公司大小规格产生一定负面影响，二是很可能错失一个合作机会。不过阿连听销售部的同事说，特别是遇到口音比较重的印度口音，他也是有法子应对滴，以下是阿连整理的几点：
1、在看到有+19...电话时, 第一时间准备好纸笔, 方便记录。
2、接听后, 礼貌地问候“Hello”，然后通常他会首先说他要找谁, 你听到你的名字就说 “This is xxx speaking” (礼节性问候, 表示出亲切友好, 并确认他没找错人)。
3、接下来他会连续性地讲他要说的话, 这个时候很可能你没有思想准备或者尚未进入状态。那么你最好将他引导按照你的提问方式来回答, 而不是叙述。你可以等他讲完一句时马上插进去说: “Excuse me, who is that speaking?” 他会回答你名字, 你记下来, 然后问他 “Where are you from, please?” 知道他是哪国人。然后问他 “What is the matter with you?” 然后他会说关于哪方面的, 通常打电话过来的都是最近和你电邮联系过的, 极少是新客人。
如果名字和国家你能想起或者马上在邮箱查找出是和你联系过的, 你就能马上知道他会讲哪方面问题啦, 如果想不起来, 那就听他讲一下是关于哪个问题的, 如果你听到了, 但是不太明白讲的什么, 你重复他的话给他听, 那他会对你说的表示“YES”或 “NO” 然后你再继续提问。
4、再你判断出你是否能够了解他说的, 如果可以继续，如果不可以你就说：“I understand what you said, but could you send an email to me to confirm, please?” 然后问他是否知道邮箱地址，不知道你就告诉他，请他发过来。(这个其实也是不懂装一下懂，如果你听不懂不要不停地说“NO, I don’t know”或否定的词, 你就听, 然后要求他发邮件。目的当然是邮件能够看得更清楚他要表达的，也是避免客人流失。)
5、如果通过国名、人名没找到相关邮件, 问一句他是否先前有发过邮件给你，然后注意听 “YES”还是 “NO”，这个是方便查找, 即使当时没找到, 现在找到他的邮件也不迟, 回复时不要忘记加上一句 “Thanks for your calling.”
6、最后要说上一句“Glad to speak with you, good bye.” (最后是礼节性的了)
有了以上几点小招数，就算你的外贸英语马马虎虎，也能自如应付外国客户啦!当然最好的办法就是不断地提高自己的口语水平了，毕竟遇到一些复杂的问题需要沟通不是单靠一些小捷径就能解决的，捷径只能帮你一时啦。
Have you ever found yourself in a situation that you don’t know how to answer it because you don’t understand his words when the foreign buyer calls you, even you don’t know who is it after hanging up. But as a salesman with poor English, it makes your customers feel you are unprofessional and makes a negative affect to your company, on the other hand, it’s likely to miss a chance to cooperate with each other. Luckily, I learned from some sales colleagues that there are some ways to deal with this situation, especially for heavy Indian accent. Here are some methods:
1. When seeing the phone number beginning with +19......, get your pens and pages ready at once for the record.
2. When answering it, greet him with courtesy saying “Hello”. Usually, he will tell you whom he is calling to at first. When hearing your name, please say “This is xxx speaking” (a mere formality, not only shows your nice, but also confirms he isn’t barking up the wrong tree).
3. Next, he will say all his words uninterruptedly, but you probably have not prepared well or not yet slipped into place at this moment. So you had better guide him to answer your questions, rather than narration. You can interject “Excuse me, who is that speaking” when he ended a sentence. In usual, he tells you his name, and you need to write it down quickly then ask “Where are you from, please”. After knowing his nationality, you can said “What is the matter with you”. Then he tells the specific aspect. In general, most of them contact with you in recent by phone or email, rarely new customers.
If you are able to think of the matter through his name as well as nationality, or you know he has contacted with you before by email, you could understand his problem immediately. If you can not think it of, you could listen to him carefully. But if you still barely understand what he said, it’s best for you to repeat his words, and he will say “Yes” or “No”, then you could continue to ask him.
4. Then judge whether you understand his words or not, if you can, you could continue. If not, you could say “I understand what you said, but could you send an email to me to confirm, please”. And you should ask if he know your e-mail address, if not, you need to tell him and ask for an email. (Indeed, you had better pretend to know, and don’t always say “No, I don’t know” or other privative. You just listen, and then ask him to send an email to you. The ultimate goal, of course, is to understand clearly his problem by email, moreover, to avoid the losing customer.)
5. If you still can’t find the related emails through country name as well as customer name, you could ask “Have you sent the email to me before”. Pay attention to “Yes” or “No”, convenient for check.
Even if you can find it at that moment, it’s not too late to find his email. Remember to add “Thanks for your calling.” when replying his email.
6. Finally, you should say “Glad to speak with you, good bye”. (It’s also a mere formality) With the help of these tips, even if your oral English is not good, you could also deal with the foreign customers well! There is no doubt that the best way is to constantly improve your spoken English. After all, it can not be solved only by a few shortcuts when coming with complications, because the shortcuts can only help you tide over the most pressing need temporarily.
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